Wild Royal Casino Privacy Notice

Who Is Responsible When You Give Us Your Data

The data controller for wildroyal.app is Royalcrest Entertainment N.V., registered at Kaya Flamboyan 14, Willemstad, Curaçao, and operating under Curaçao eGaming Licence No. 8048/JAZ2024-117. This notice is written in line with the UK GDPR and the Data Protection Act 2018, and it applies to everyone who registers, deposits or plays on the site or in the Android APK and the iOS web app.

What Happens If You Want to Complain to the ICO

Please raise a concern with us first at [email protected], and we will answer in writing. You always keep the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection regulator, without waiting for our reply. You can also take the matter to court if you believe your rights have been infringed.

How Cookies Are Set After You Visit wildroyal.app

When you first open the site a cookie notice appears, and non-essential cookies are set only after you press Accept, in line with the Privacy and Electronic Communications Regulations (PECR). Strictly necessary cookies keep you logged in and protect the session with 256-bit SSL. Analytics cookies show us which pages are used and how the lobby performs, and preference cookies remember settings such as the language. You can withdraw consent at any time by clearing cookies in your browser, and the site keeps working with only the necessary ones.

Data We Collect and the Rights You Can Exercise

We collect registration data (email address, password hash, currency, date of birth and name), payment data for Visa, Mastercard, Skrill, Neteller, Bitcoin, Ethereum, Litecoin and bank transfer, KYC documents (a passport or UK photocard driving licence and proof of address), and technical data such as IP address, device type and logs of your sessions.

Under the UK GDPR you may ask for a copy of your data, correct it, have it erased, restrict or object to its use, and receive it in a portable format. Erasure is limited where the law requires us to keep verification and transaction records. Send the request to [email protected] from your registered address and we reply within one month.

What Happens When Data Leaves the United Kingdom

Royalcrest Entertainment N.V. is based in Curaçao, so your data is processed outside the UK. Curaçao is not covered by a UK adequacy decision, so we rely on safeguards such as the ICO International Data Transfer Agreement and contractual clauses with each recipient, together with encryption in transit and access controls on stored documents.

Why We Process Your Data

We process registration and payment data to perform our contract with you, that is, to run your account and pay withdrawals. Verification records are processed because anti-money-laundering and age-check rules oblige us to hold them. Fraud monitoring, account security and the improvement of the lobby rest on our legitimate interests. Marketing emails and non-essential cookies rest on your consent, which you can withdraw through the unsubscribe link or the cookie settings.

What Happens to Your Data After You Close Your Account

When you close your account, profile data and session logs are deleted or anonymised once they are no longer needed. Identity documents, transaction records and records of responsible gambling actions are kept for at least five years after closure to meet our anti-money-laundering duties, and are then destroyed. If you ask for erasure earlier, we delete everything not covered by that duty and tell you what remains.

Who Receives Your Data and How to Reach Us

We share data only where it is needed to run the service, as the table shows.

We do not sell personal data. Questions about this notice and requests about your data go to [email protected], with the words Data Request in the subject line.