Getting in Touch With Wild Royal Casino

What to Prepare Before You Write to Us

Every account query goes to [email protected], and it should be sent from the email address registered with your Wild Royal account so that our team can match it to your profile without extra questions. Quote your account currency (EUR), the payment method involved (Visa, Mastercard, Skrill, Neteller, Bitcoin, Ethereum, Litecoin or bank transfer), and the approximate date and amount of the transaction you are asking about.

Verification queries move fastest when the documents are attached to the first message: a passport or UK photocard driving licence, plus proof of address in the form of a utility bill, a council tax bill or a bank statement. For a bonus dispute, name the deposit step you claimed, for example the first deposit match of 100% up to €2,000 with 100 free spins, and include a screenshot of the bonus section of your account. Password resets, document uploads and account closure requests all belong on email, because they need a written record.

Support Channels and Operating Hours

Our support team works 24 hours a day, 7 days a week, and that covers GMT in winter and BST in summer without any gap for weekends or bank holidays. The table shows which channel suits which kind of question.

There is no telephone helpline at present, so live chat is the route for anything that needs an immediate answer while you are logged in.